Complimentary shipping in Singapore & Malaysia. SGD$25 flat rate for Worldwide shipping.

FAQs


Frequently Asked Questions (FAQs)

Product

What are Éclat by Oui jewellery made of?
Éclat's stones are made of the highest grade diamond simulant and are manufactured with exquisite workmanship in Hong Kong. It resembles very closely to a naturally mined diamond as each of our stones are hand cut and polished to a standard befitting to its quality. Many jewellers have difficulty telling our stones apart from naturally mined diamond due to its impressive optical characteristics. Each stone is carefully sawed, bruited and polished by our master craftsmen.  

Most of our ring bands are made of 925 sterling silver triply plated with 950 platinum, unless otherwise stated.

Do you offer rings in solid 18K white gold?
Yes, we do. Kindly email us, prices start from $850 SGD.

Do you offer rings in solid 950 platinum?

Yes, we do. Kindly email us, prices start from $850 SGD.

 

Lifetime Limited Warranty

What warranty does Éclat by Oui offer?
The team at Éclat by Oui is motivated by passion. Passion to serve you to the best of our ability. We take absolute pride in our rings and jewellery and promise you a life of durability of the products. Our stones are made of the highest grade diamond simulant. Every stone is crafted, cut and polished to resemble the brilliance, cut and lustre of a naturally mined diamond. We are confident of our products and we want you to be too.

With normal use and proper care, Éclat by Oui's rings should not chip or even lose a stone. However, in an unfortunate event, if the stones do fall out, do drop us an email. Don't worry, we will take it on from there.

6 Months Limited Warranty

  • We provide a 6 months off-site limited warranty for all our products from the date you receive the item.
    • All repair costs (labour and parts) will be borne by us at no charge to you.
    • Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
    • Customers with other International addresses are required to pay for both the postage to us and the return postage.
  • This limited warranty applies only to manufacturing defects and does not apply to regular wear and tear or improper care.
    • If you believe that there is a manufacturing defect, kindly send us an email with at least 2 photos of the defect.
    • If we determine that the product is caused by a manufacturing defect, we will repair the item or if deemed appropriate, replace an item. However, if we determine that it is not caused by a manufacturing defect but due to wear and tear, we will repair it at a flat service fee of $50. ​

      Some examples of common jewellery issues that would not be considered manufacturing defects include:
      • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
      • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
      • The loss of a gemstone caused by damage from everyday wear or from other damage.
    • Repairs will take approximately 3 weeks, depending on the severity of the damage.

    Lifetime Limited Warranty (After 6 months)

    • After 6 months, we provide a Lifetime Limited Warranty for all our products.
      • This means that if there is any damage to the jewellery for any reason, we will repair it at a flat service fee of $50.
      • All other additional repair costs will be borne by us.
      • Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
      • Customers with other International addresses are required to pay for both the postage to us and the return postage.
    • Repairs will take approximately 3 weeks, depending on the severity of the damage.

    Lifetime Cleaning Warranty

    • To preserve the beauty and lustre of Éclat by Oui's jewellery, we strongly recommend customers to clean their jewellery once every week.
      • For immediate remedies, you can use a soft toothbrush with dishwashing liquid and water to gently brush the ring.
      • Please avoid harsh chemicals such as hairspray, lotion and chlorine. Just like any fine jewellery, it can damage the surface of the ring.
    • If you would like your jewellery to be cleaned professionally by us, simply drop us an email and we will clean your jewellery, at no charge at all.
    • We provide complimentary lifetime cleaning and re-polishing for all our jewellery.
      • Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
      • Customers with other International addresses are required to pay for both the postage to us and the return postage.
    • Cleaning will take approximately 3 weeks. 
    My ring isn't shiny anymore, what can I do?
    Please refer to the section above: "Lifetime Cleaning Warranty".

    There seems to be a defect on my jewellery, what do I do?

    Please refer to the section above: "Lifetime Limited Warranty".

    I dropped my jewellery and the stones fell out, help!
    Don't worry, even as this is due to everyday wear and tear, we will repair it at a flat service fee of $50. ​

    Please refer to the section above: "Lifetime Limited Warranty".

    Sizing

    What if the size does not fit?
    We recommend customers to follow the Ring Sizing chart before purchase.
    Customers with a Singapore address may also order the Ring Sizer at a nominal fee of $1 SGD before purchase.
    International customers who would like to order the Ring Sizer can email us and we will advise the shipping cost.

    If you find that your ring is not the right size, email us within 14 days upon receiving your merchandise.

    We offer all Éclat by Oui customers a one-time complimentary resizing.

    To claim a resizing service, please follow these steps:

      1. Email us within 14 days upon receiving your merchandise. You will be given resizing instructions and a return address. 
      2. Send the package via traceable carrier so that you can track your package if necessary. You will be contacted by our customer service representatives via your email address once we receive the ring for resizing.
      3. Resizing will take about 3 weeks or more.

    Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.

    Customers with other International addresses are required to pay for both the postage to us and the return postage.

     

    Exchange Policy

    What is the exchange policy?
    For all eligible returns and exchange, please contact us at contact@eclatbyoui.com within 14 days of receiving your order. Kindly indicate your order number and reason and we will follow up from there.

    Please note that returns and exchanges are bound by the terms and conditions aforementioned in the "Limited Lifetime Warranty" section. 

    For the avoidance of doubt, unless otherwise stated, all item(s) sold are strictly non-refundable and non-exchangeable. 

     

    Shipping

    Where do we ship to?
    We ship worldwide!

    Where do we ship from?
    We ship all orders from Singapore.

    What are your shipping services and rates like?
    We offer complimentary shipping for all Singapore & Malaysia customers with tracking details.
    Worldwide shipping at a flat rate of SGD$25 with tracking details.

    How long do I have to wait before my order arrives?
    For Singapore orders, it will take approximately 3-4 weeks.
    ​For International orders, it will take approximately 4-5 weeks.

    When do I know my order is ready for delivery?

    Once your order has been dispatched, you will receive a notification email with tracking details.

     

    Others
    Does Éclat by Oui have a physical shop?
    Unfortunately, Éclat by Oui only operates online at the moment. We do not have a physical shop at the moment.