Lifetime Limited Warranty

The team at Éclat by Oui is motivated by passion. Passion to serve you to the best of our ability. We take absolute pride in our rings and jewellery and promise you a life of durability of the products. Our stones are made of the highest grade diamond simulant. Every stone is crafted, cut and polished to resemble the brilliance, cut and lustre of a naturally mined diamond. We are confident of our products and we want you to be too.

With normal use and proper care, Éclat by Oui's rings should not chip or even lose a stone. However, in an unfortunate event, if the stones do fall out, do drop us an email. Don't worry, we will take it on from there.

 

6 Months Limited Warranty

  • We provide a 6 months off-site limited warranty for all our products from the date you receive the item.
    • All repair costs (labour and parts) will be borne by us at no charge to you.
    • Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
    • Customers with other International addresses are required to pay for both the postage to us and the return postage.
  • This limited warranty applies only to manufacturing defects and does not apply to regular wear and tear or improper care.
    • If you believe that there is a manufacturing defect, kindly send us an email with at least 2 photos of the defect.
    • If we determine that the product is caused by a manufacturing defect, we will repair the item or if deemed appropriate, replace an item. However, if we determine that it is not caused by a manufacturing defect but due to wear and tear, we will repair it at a flat service fee of $50. ​

      Some examples of common jewellery issues that would not be considered manufacturing defects include:
      • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
      • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
      • The loss of a gemstone caused by damage from everyday wear or from other damage.
    • Repairs will take approximately 3 weeks, depending on the severity of the damage.

     

    Lifetime Limited Warranty (After 6 months)

    • After 6 months, we provide a Lifetime Limited Warranty for all our products.
      • This means that if there is any damage to the jewellery for any reason, we will repair it at a flat service fee of $50.
      • All other additional repair costs will be borne by us.
      • Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
      • Customers with other International addresses are required to pay for both the postage to us and the return postage.
    • Repairs will take approximately 3 weeks, depending on the severity of the damage.

     

    Lifetime Cleaning Warranty

    • To preserve the beauty and lustre of Éclat by Oui's jewellery, we strongly recommend customers to clean their jewellery once every week.
      • For immediate remedies, you can use a soft toothbrush with dishwashing liquid and water to gently brush the ring.
      • Please avoid harsh chemicals such as hairspray, lotion and chlorine. Just like any fine jewellery, it can damage the surface of the ring.
    • If you would like your jewellery to be cleaned professionally by us, simply drop us an email and we will clean your jewellery, at no charge at all.
    • We provide complimentary lifetime cleaning and re-polishing for all our jewellery.
      • Customers with Singapore & Malaysia addresses only need to pay for the postage to us; we will take care of the return postage.
      • Customers with other International addresses are required to pay for both the postage to us and the return postage.
    • Cleaning will take approximately 3 weeks. 

     

    If you have any other questions, feel free to contact our customer service representative at contact@eclatbyoui.com.