Shipping & Delivery Information

If you are in Singapore, we strongly recommend Self-collection to avoid any deliverability issues, which are beyond our control.

 

  Shipping Method Rate Remarks
Singapore
    Diamond Simulants
    1. Free Registered Mail to Letterbox (approx. 3-4 weeks)
    2. Self-collect at 313@Somerset #B1-38A (approx. 3-4 weeks)

    Lab Grown Diamond

    1. Free Registered Mail to Letterbox (approx. 6-8 weeks)
    2. Self-collect at 313@Somerset #B1-38A (approx. 6-8 weeks)

    Free

    To avoid delivery issues, we recommend "self-collection".

    If that is not possible, "Free Registered Mail to Letterbox" will be the next safest option.
    Malaysia
      Diamond Simulants
      1. Express: FedEx/DHL (approx. 4 weeks)
      2. Standard: NinjaVan (approx. 4-5 weeks)

      Lab Grown Diamond

      1. FedEx/DHL (approx. 7-9 weeks)

       

      • $10
      • Free

       

       

      • $10
      		 To avoid delivery issues, we recommend "Express: FedEx/DHL"
      Worldwide
        Diamond Simulants
        • FedEx / DHL (approx. 4-5 weeks)

        Lab Grown Diamond

          • FedEx/DHL (approx. 7-9 weeks)

             

            		 $25

             

            Where do we ship to?

            • We ship worldwide except Indonesia and the United States of America.

             

            Where do we ship from?

            • We ship all orders from Singapore.

             

            What are your shipping services and rates like?

            • We offer complimentary shipping to all Singapore & Malaysia addresses with tracking details.
              • For Malaysia: There are 2 shipping services
                • Standard: NinjaVan (Free)
                • Express: FedEx/DHL ($10)
            • Worldwide shipping at a flat rate of SGD $25 with tracking details.
            • We will not be liable for any loss or damaged goods sustained during delivery.

             

            Can I self-collect my orders?

            • Yes, only for Singapore orders.
            • For Singapore orders, that is, if you fill up the checkout form using a Singapore address, you will see 2 options at checkout:
              • Free Registered Mail to Letterbox
              • Self-collect at 313@Somerset #B1-38A

             

            When will I know if my order is ready for delivery or self-collection?

            • Once your order is ready, you will receive a notification email with tracking details for delivery or instructions for self-collection.

             

            How long do I have to wait before my order arrives or is ready for self-collection?

            Diamond Simulants

            • For Singapore orders, it will take approximately 3-4 weeks.
            • For International orders, it will take approximately 4-5 weeks.

            Lab Grown Diamonds

            • For Singapore orders, it will take approximately 6-8 weeks.
            • For International orders, it will take approximately 7-9 weeks.