Where do we ship to?
We ship worldwide!
Where do we ship from?
We ship all orders from Singapore.
What are your shipping services and rates like?
We offer complimentary shipping for all Singapore & Malaysia customers with tracking details.
Worldwide shipping at a flat rate of SGD$25 with tracking details.
Can I self-collect my orders?
Yes, only for Singapore orders.
For Singapore orders, that is, if you fill up the checkout form using a Singapore address, you will see 2 options at checkout:
- Free Shipping (approx. 3-4 weeks)
- Self-collect at 313@Somerset #B1-38A (approx. 3-4 weeks)
No, for international orders.
For international orders, that is, if you fill up the checkout form using an address other than Singapore, there is no self-collection option.
When do I know if my order is ready for delivery or self-collection?
Once your order is ready, you will receive a notification email with tracking details (for delivery) and instructions for self-collection.
How long do I have to wait before my order arrives or ready for self-collection?
For Singapore orders, it will take approximately 3-4 weeks.
For International orders, it will take approximately 4-5 weeks.
If I am purchasing more than 1 item, will it be packed separately?
A maximum of 2 items will be packed into one Éclat box.
There will be a charge of $5 if you wish to purchase additional boxes.
For bracelets, they will be packed separately in a different box.