Éclat by Oui aims for our customers to enjoy a fuss free shopping experience.
Orders and Payments
In order to make purchases on the website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice.
Exchange and resizing
If you find that your ring is not the right size, you may avail the one-off free resizing service within 14 days after receiving the merchandise. (Please note: this does not apply to eternity bands).
To claim a resizing service, please follow these steps:
- Email us within 14 days after receiving the merchandise to avail an one-off free re sizing service.(Please note: this does not apply to eternity bands). You will be given resizing instructions and a return address. Notify us via email at firstname.lastname@example.org.
- Send the package via traceable carrier so that you can track your package. You will be contacted by our customer representatives via your email once we receive the ring for resizing.
Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Éclat by Oui. Please contact customer service to organise prepaid postage.
All item(s) sold are strictly non-refundable and non-exchangeable.
We offer complimentary courier for all Singapore & Malaysia customers with tracking.
Worldwide shipping at a flat rate of SGD$25 with tracking.