Éclat by Oui Pop-up Store
313 Orchard Road #B1-38A
(beside concierge counter)
Monday - Sunday: 10.30am - 10pm
24 Jan (CNY Eve): 10.30am - 4pm
25-26 Jan (CNY Day 1 & 2): Closed
Can I get my order immediately at the Pop-up store?
Why does it take so long?
In that case, what can I expect from the Pop-up store?
You can opt for self-collection or delivery.
Will I have to wait to be served?
Will seasonal pieces be on display?
Can I request for a refund after I have completed my order?
What warranty does Éclat by Oui offer?
- 6 Months Limited Warranty
- Lifetime Limited Warranty (After 6 months)
- Lifetime Cleaning Warranty
When does the Pop-up store end?
- I do not know my ring size. Can I go to the Pop-up store to find out my ring size?
Yes, our staff will use the ring sizer to help measure your ring size.
- If I find that my purchased ring / bracelet is not the right size, what can I do?
- Do note that Rare Sizes are not eligible for a one-time complimentary resizing. (Rare Sizes: US2.5, US3, US3.5, US9, US9.5 & US10).
- There will be a resizing fee of $50 if there is a need to resize from any Rare Sizes.
- Email us (email@example.com) within 14 days upon receiving your merchandise. You will be given resizing instructions and a return address.
- Or, bring it down to our Pop-up store within 14 days upon receiving your merchandise.
- Can I bring my ring / bracelet to the Pop-up store to get it resized?
Shipping / Self-Collection
- What are your shipping services and rates like?
We offer complimentary shipping for all Singapore & Malaysia customers with tracking details.
Worldwide shipping at a flat rate of SGD$25 with tracking details.
- How do I know if my order is ready for delivery?
Once your order has been dispatched, you will receive a notification email with tracking details.
- How do I know if my order is ready for self-collection at the Pop-up store?
Once your order is ready, you will receive a notification email with the details on when to self-collect at the Pop-up store.
- What are the payment modes accepted at the Pop-up?
Gift Cards and Discount Codes
- Can I purchase electronic Gift Cards at the Pop-up store?
Yes, you can purchase electronic Gift Cards at the Pop-up store and Online.
- Can I purchase physical Gift Cards?
No, we currently do not carry physical Gift Cards.
- Can the electronic Gift Cards and Discount Codes be used at the Pop-up store?
Yes, they can be used at the Pop-up store and Online.
- Can Gift Cards be used in conjunction with a Discount Code?
Yes, gift cards are a form of payment.
- Can a Gift Card be used more than once?
Yes, provided there is still a balance remaining on the card.
- Can Gift Cards be reloaded?
No, you can't reload a gift card.
- Can more than one Gift Card be used towards a purchase?
Yes. You can redeem another gift card during checkout.
- Can a Gift Card be used to buy a Gift Card?
No, you can't use a gift card to buy another gift card.
If you have further questions, kindly email us at firstname.lastname@example.org