Éclat by Oui Warranty

We take absolute pride in our rings and jewellery and promise you a life of durability of the products. With normal use and proper care, Eclat by Oui's rings should not chip or even lose a stone. However, in an unfortunate event where the stones do fall out, please drop us an email. Don't worry, we will take it on from there.

Eclat by Oui offers one-time complimentary resizing and 4 types of warranty:

We offer a one-time complimentary resizing for all Eclat by Oui products – applicable within 14 days upon receiving diamond simulant items and 30 days upon receiving lab-grown diamond items.

  • Simply email us at (contact@eclatbyoui.com) with your purchasing receipt and we will provide instructions and a return address. Alternatively, you may bring it down to our store at 313@somerset (with product in its full packaging).
  • A resizing fee of SGD $55 will apply if diamond simulant products are not returned to us within 14 days upon receiving it.
  • A resizing fee of SGD $95 will apply if lab-grown diamond products are not returned to us within 30 days upon receiving it.

We stand behind the quality of our pieces. Eclat by Oui offers a complimentary 6 or 12 months limited warranty on all purchases within the date you receive the item. (6-months for diamond simulants; 12-months for lab-grown diamonds)

  • This warranty includes any quality issues that arise from a manufacturing defect and does not cover regular wear and tear, improper care, damage caused by accident, misuse, neglect or failed repair attempts.
  • For any damages deemed a manufacturing defect or quality related issue, Eclat by Oui will repair the item or replace it (where appropriate) at no cost to you. Simply email us at (contact@eclatbyoui.com) with your purchasing receipt and we will provide instructions and a return address. Alternatively, you may bring it down to our store at 313@somerset (with product in its full packaging).
  • For any damages deemed normal wear and tear, we will repair it at a flat service fee of SGD $55 or $95. ($55 for diamond simulants; $95 for lab-grown diamonds)
  • For lab-grown diamonds, this warranty does not cover replacement of diamonds. Replacement of one pave diamond costs $20-$50, depending on size.
  • Repairs will take approximately 3-5 weeks, depending on the severity of the damage.
  • This warranty does not cover issues that arise from normal wear and tear, including but not limited to: discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing; prongs catching, wearing out, or bending over time, allowing a gemstone to fall out; loss of a gemstone caused by damage from everyday wear or from other damage.

After 6 or 12 months, we provide Lifetime Limited Warranty for all our products.

  • This means that if there is any damage to the jewellery for any reason, we will repair it at a flat service fee of SGD $55 or $95. ($55 for diamond simulants; $95 for lab-grown diamonds)
  • Simply email us at (contact@eclatbyoui.com) with your purchasing receipt and we will provide instructions and a return address. Alternatively, you may bring it down to our store at 313@somerset (with product in its full packaging).
  • For lab-grown diamonds, this warranty does not cover replacement of diamonds. Replacement of one pave diamond costs $20-$50, depending on size.
  • Repairs will take approximately 3-5 weeks, depending on the severity of the damage.

To preserve the beauty and lustre of Eclat by Oui's jewellery, we strongly recommend customers to clean their jewellery once a week.

  • If you would like your jewellery to be cleaned professionally by us, we provide complimentary lifetime cleaning for all our jewellery.
  • Simply email us at (contact@eclatbyoui.com) and we will provide instructions and a return address. It will take approximately 3 weeks to receive the item back if you are mailing it to us.
  • Alternatively, you may bring it down to our store at 313@somerset and it will take around 10-15mins.

This provides an additional 2-years of warranty on top of the default 1-year warranty given to Lab-grown diamonds. (Total 2+1 = 3 years).

By purchasing this Extended Warranty, you get a total of 3-years warranty per lab-grown diamond jewellery.

Within 3 years, it covers up to:

  • 3 repairs
  • 5 pave diamonds for 3 years

NOTE: Extended Warranty needs to be purchased in the same order transaction of the Lab-Grown Diamond Jewellery to be valid. 

Warranty Summary Table

 Diamond Simulants Lab Grown Diamonds

Resizing

  • One-time complimentary resizing applies if you return within 14 days upon receiving item.
  • $55 applies after 14 days.
  • Resizing will take around 3-4 weeks.
  • One-time complimentary resizing applies if you return within 30 days upon receiving item.
  • $95 applies after 30 days.
  • Resizing is valid for up to +/- US 1 size.
  • Resizing will take around 6-8 weeks.

Some rings cannot be resized due to the nature of the design.

The following is a non-exhaustive list of examples.

Cannot be resized:

  • Diamond full-eternity bands
  • Diamond full pave rings

May be resized up to +/- US 1 size:

  • Diamond half-eternity bands
  • Diamond half pave rings
  • Diamond plain rings

Limited Warranty

  • 6 months
  • Covers manufacturing defects (see details below)
  • 12 months
  • Covers manufacturing defects (see details above).
  • Does not cover replacement of diamonds.
  • Replacement of one pave diamond costs $20-$50, depending on size.

Lifetime Limited Warranty

    After 6 months
    • $55 applies
      After 12 months
      • $95 applies.
      • Does not cover replacement of diamonds.
      • Replacement of one pave diamond costs $20-$50, depending on size.
      3-Years Extended Warranty
      • N/A
      • Top up $150
      • Within 3 years, covers up to:
        • 3 repairs
        • 5 pave diamonds for 3 years

      Lifetime Cleaning Warranty

      • Same for both (See above)
      • Same for both (See above)

      If you have any other questions, feel free to contact our customer service representative at contact@eclatbyoui.com.